Customer Service

Shipping:

When will my order ship?

STANDARD SHIPPING

Standard shipping is 5-9 business days from order date. Please allow 1-3 business days for processing. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

All orders IN STOCK leave our facility in 1-3 business days. Once it has been shipped out, you will receive a tracking number via E-mail automatically. 

EXPRESS SHIPPING

Express shipping is 1-2 business days (must be placed by noon CST to ship same day)

**We do not provide international shipping at this moment**

Returns and Exchanges:

If you’re not satisfied with your purchase, we’ll gladly accept merchandise for return or exchange, as long as it:

  • Is in new condition
  • Is accompanied by the original invoice/confirmation email
  • Is returned within 30 days of original purchase.

Customer is responsible for the cost of any return shipping. Please mail the item back to us at the address below using any trackable method. Please be certain to insure the package. A tracking number for the returned package must be obtained by the customer in the case of package being lost. If you do not have the packing slip, please include the following information clearly written with your return:

  • Your name and billing address
  • The name, address and ZIP code of the person who placed the order, if it was a gift
  • The original invoice/confirmation email, or the order number

Return address:

Liori Beauty
3402 N Kedzie Ave
Chicago, IL 60618

Once we receive your package, we will process an exchange or issue a refund in accordance with this policy. Refunds will be made in the form of the original payment. Please allow 2 weeks to fully process refund.

We are not liable for any lost packages. Please email contact@lioribeauty.com with any questions.

Damaged or defective items:

In the case of items damaged during shipment, or within 30 days of purchase please email our customer service department. With the following information:

  • Detailed explanation of defect/damaged area
  • Picture of defect/damaged area

We will work with you to replace your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number.